Shipping, returns & FAQ
When can I order?
Soulset is in pre-launch. Join the waitlist and we will email you the day orders open, with 10% off your first order. Prices and formulas shown here may still change before launch.
Where do you ship?
At launch we will ship across the Dominican Republic, with free standard shipping on orders over US$75. We don’t ship internationally yet.
How long does delivery take?
Dominican Republic: 2–4 business days, or next business day in Santo Domingo and Santiago with Express. Pickup in Santo Domingo is free.
How does Subscribe & save work?
You save 15% on every subscribed product, delivered every 4 weeks. Skip, change or cancel any time before your next order ships.
What is your return policy?
Unopened products can be returned within 30 days for a full refund. If something arrives damaged, email us a photo and we will replace it.
Which gel should I use?
Carb Gel 30 for most of your fuelling. Swap in Carb Gel 30 Caffeine (Level 1 or 2) in the second half of long sessions. The chevrons on the pack show the caffeine level.
How do I pick a Sodium strength?
Start with 1000 mg. Go to 1500 mg if you sweat heavily, train in heat or see salt marks on your kit; drop to 500 mg in cool weather or short sessions.
What happens when I join the waitlist?
We save your email and any products in your cart so we know what to make first. You only get launch news from us, and you can unsubscribe at any time.